Client Service and Access Unit for Lands Commission

The Lands Commission as part of efforts to ensure that it rendered efficient and effective services to the public has decided to re-engineer its business processes, the Ag. Executive Secretary Dr.Winfred K. Anim-Odame has disclosed in Accra on Tuesday.

Dr. Anim-Odame said the re-engineering of the Commission’s processes had become necessary after the merger of the old Land Title Registry, Survey Department and Lands Commission into the New Lands Commission to ensure that there was a single workflow for land service delivery in the New Lands Commission.

“The re-engineering of the business processes will also offer an opportunity to reduce the cost and turnaround time of land service delivery,” Dr. Anim-Odame emphasized.

Dr. Anim-Odame made the disclosure during the visit of the Parliamentary Select Committee on Lands and Forestry to the Lands Commission.

To give meaning to the re-engineering strategy, the Lands Commission Dr. Anim-Odame said would establish Customer Service and Access Units to operationalise the One-Stop-Shop Concept.
He also hinted that the Commission is seriously pursuing a Land Information System to move land service delivery from a manual environment to a digital platform.

“In this regard we have received support from the Land Administration Project to establish an Intelligent Scanning Bay to scan all land related records,” Dr. Anim-Odame explained.

Dr. Anim-Odame called on the Government and other stakeholders to support the Commission with adequate resources to implement the proposed reforms under the New Lands Commission to better position the Commission to render quality services to clients.

He said the current financial position of the Commission was not the best since only one Division of the Commission had been mandated by law to retain 10% of its Internally Generated Funds (IGF), which Dr. Anim-Odame described as inadequate and further called on the Parliamentary Select Committee on Lands and Forestry to lobby Government to shore up the retention rate of IGF in order for the Commission to undertake infrastructural development at the Commission to effectively provide quality services to the public.

The Committee Members toured the Scanning Bay, Records Unit of the Commission and were later taken to inspect the New Lands Commission Head Office Complex site at the Survey and Mapping School, near 37 Military Hospital.

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National Project Co-ordinator Land Administration Project (LAP) Ministry of Lands and Natural Resources 
P. O. Box MB 212 
Accra, Ghana

  • Tel: 233 – 0302 – 0302 - 676139/667308
  • Fax: 233 –  0302 – 666801

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